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DEPARTMENT 03 OF 10 SEE ALL DEPARTMENTS →

Maintenance & Facilities

8 Agents. Each one handles one step your team does manually. Hover over the workflow to see where things break.

THE MAINTENANCE WORKFLOW
1 Request Comes In 2 Classify The Trade 3 Check Unit History 4 Set Priority 5 Route To Queue 6 Dispatch The Work 7 Verify Completion 8 Close The Ticket
8 AGENTS — CLICK TO BUILD YOUR OWN
New Ticket → Search History → Match → Link Or Merge → Flag RepeatsDuplicate Ticket and Repeat Failure LinkerSEE THE FULL WALKTHROUGH →Read → Find Gaps → Ask Resident → Capture Reply → Complete TicketMaintenance Missing Details CollectorSEE THE FULL WALKTHROUGH →Read → Classify → Check History → Prioritise → RouteMaintenance Triage and DispatchSEE THE FULL WALKTHROUGH →Read Job → Detect Parts Need → Create Parts Task → Track Approval → Track ETAParts and Materials Blocker AgentSEE THE FULL WALKTHROUGH →QA Fails → Extract Items → Structure Punch List → Create Tasks → Track To ClosePunch List GeneratorSEE THE FULL WALKTHROUGH →Ready Requested → Check Work → Check QA → Verify Evidence → Pass Or HoldRent-Ready GatekeeperSEE THE FULL WALKTHROUGH →Request → Offer Safe Steps → Capture Result → Resolved? → Dispatch With ContextSelf-Help Troubleshooting AgentSEE THE FULL WALKTHROUGH →Read → Categorise → Score Severity → Set Priority → TagWork Order Triage and Priority TaggerSEE THE FULL WALKTHROUGH →
Maintenance and facilities covers the full work-order lifecycle: intake, scoping, dispatch, and the handoff from inspection to repair. SolWise builds narrowly scoped AI agents for each stage — turning a vague resident report into a properly scoped, correctly dispatched work order, and catching the missing details (access, photos, category) that stall repairs.

A maintenance request comes in as “sink broken.” No photo, no access instructions, no idea if it’s a five-minute fix or a plumber. Someone has to read it, guess the category, chase the resident for details, decide who to send, and confirm access. Multiply by a full portfolio and the backlog isn’t a labor problem — it’s a coordination problem.

The agents in this department work that coordination. Intake that turns a one-line report into a scoped work order, asking for the access code or photo up front instead of after a truck rolls. Triage that routes by trade and urgency. Dispatch that matches the job to the right vendor and confirms the window. And the inspection-to-repair handoff — the step where scope gets lost between the person who saw the problem and the person fixing it.

The hard cases are the point: no access code, a vendor who never confirmed, an exception nobody defined. That’s what each agent is built to handle, not just the clean path.

Every agent has a free walkthrough.

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This is Maintenance & Facilities — 3 of 10 departments in Real Estate & Property Management. Explore all 10 departments →